Patient Resources
Everything you need to prepare for a visit, understand your bill, and manage your care with Luckycharm Primary Care — all in one place.
Find what you need, fast
Six quick guides cover most of what patients ask us about — scheduling, cost, common questions, health tips, your records, and required paperwork.
Appointment Info
How to schedule, what to bring, hours of operation, and our cancellation policy.
View Appointment InfoInsurance & Billing
Which plans we accept, payment policies, and transparent billing practices.
View Insurance & BillingHealth Articles
Tips on chronic disease management, wellness, and prevention from our care team.
Read Health ArticlesFAQs
Quick answers on walk-ins, age requirements, telemedicine, and our DPC membership.
View All FAQsForms & Policy
New patient registration, medical history, consent, and HIPAA privacy forms.
View Forms & PolicyPatient Portal
Message your care team, view visit summaries, and manage your records with Elation Passport — anytime, from your phone or computer.
Common questions, answered up front
The short version of what patients ask us most. For everything else, browse the full FAQ.
Do you accept walk-ins?
We strongly encourage scheduling ahead, but may be able to accommodate a walk-in based on same-day availability — call first to confirm.
What age groups do you serve?
We see adults 18 and older only. We don't provide pediatric care.
Do you offer same-day or next-day appointments?
Yes — both in-person and telemedicine visits, when availability allows. Book online or by phone.
Do you accept my insurance?
We currently accept Traditional Medicare, Aetna, BCBS, Cigna, United Healthcare, and CHAMPVA — this list is updated regularly.
Can I use telemedicine anywhere in Texas?
Yes. All you need is an internet connection and a device with a camera.
Do you offer a Direct Primary Care membership?
Yes — a monthly membership with transparent pricing, covering in-person visits, tele-visits, and more outside traditional insurance.
What to know before your visit
Our office hours, cancellation policy, emergency guidance, and what to bring — all in one glance.
Hours of Operation
Cancellations & Emergencies
Please give us at least 24 hours' notice to cancel or reschedule. Repeated no-shows or late cancellations may result in a fee.
If this is a medical emergency, call 911 or go to the nearest emergency room.
What to Bring
- A valid photo ID
- Your health insurance card
- A list of current medications (dosage & frequency)
- Recent medical records or test results, if you have them
- Completed new patient forms, if applicable